SUPPORT
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The goal of Conquest Software Solutions Technical Support is to provide prompt, qualified, and accurate responses to your questions. We prioritize resources, including Conquest Software Solutions product engineers, to give maximum attention to production environment issues of our users, in order to minimize costly downtime.

When you purchase a license to use any of Conquest Software Solution's products, you are licensed to use the version and release that is current at the time you make the purchase. For instance, if you bought version 2.5.7.31, you can upgrade to any other version 2.5.x.x free of charge.

 
Standard Technical Support

Our Standard Technical Support is FREE and is available for all of our products. After purchasing any of our products, the following Technical Support Services are included:
  • FREE Technical Support using
  • FREE Release Updates and Maintenance Builds
    • Application Version and Release numbering legend:
                                                 
  • Release Updates or new Builds are FREE
  • Upgrades to new Minor Versions
    • FREE if purchase was within the last 60 days
    • -75% discount if new version is 1 level higher
    • -50% discount if new version is 2 levels higher
  • Upgrades to new Major Versions
    • -50% discount if new version is 1 level higher
    • -25% discount if new version is 2 levels higher
Annual Maintenance Support - AMS
 

Conquest Software Solutions' Annual Maintenance Support will ensure that your license is up-to-date and running at the speed of your business. With automatic reminders of updates and upgrades, you never have to wonder if your license is out-dated or if a new release is available. Additionally, with unlimited priority technical support via the built-in OSD (Online Support Desk) and Email - available during the term of the AMS, you can obtain a rapid answer to all of your product related issues actually within 48 working hours.

Annual Maintenance Support: 20% of the list price of your products per year. The Annual Maintenance Support contract must include all of your products. It is not available for a subset of products purchased.

Benefits of Annual Maintenance Support:

  • Free unlimited priority technical support via the built-in OSD (Online Support Desk) and
    Email -
  • Free major, minor and patch releases of the application to stay current with the best technology during the term of subscription
  • Guaranteed response time, no longer than 48 working hours from the time of technical request initiation
  • Priority response to technical support inquiries by a senior technical support representative(s)
  • E-mail and OSD notification of free software updates including fixes, service releases, and documentation updates (release notes etc.)
  • Priority response to error reports
  • Priority consideration for product suggestions to help us design the next version of Conquest Software Solution products with the features that are most useful to customers with an AMS

    Note: You will not be forced to upgrade and you will still be entitled to FREE technical support if you continue to use the previous version that is one major or minor version behind the current released version.


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